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Terms and Conditions That Protect Your Account

Before you open an account with madurmtka, these Terms and Conditions set out exactly what you agree to, what we commit to, and how your account is governed.

Eligibility by Local LawAccount Ownership RulesDeposit and Withdrawal TermsContent and Usage RightsDispute Resolution Process

Explore Lobby Read FAQ

What These Terms Cover and Who They Apply To

madurmtka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms and Conditions govern all access to and use of madurmtka, including account creation, wallet transactions, game participation, and any communication between you and us. Access to madurmtka is available only where local law in India permits it, and it is your responsibility to confirm

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that your use is lawful in your location. By creating an account, you confirm you are of legal age under the laws applicable to you. Deposits made via UPI, Paytm, or PhonePe are subject to the transaction terms of both madurmtka and your chosen payment provider.
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We reserve the right to amend these terms at any time; we will notify you of material changes through your registered account email or an in-platform notice. Your continued use after such notice constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS SUPPORT CHANNELS

Reach Us About Your Account Terms

Email Support Send your terms-related queries to our support address and we will respond within 24 hours on business days. Include your registered account email so we can verify and respond accurately.

Live Chat Our live chat team is available around the clock. If any clause in these Terms and Conditions is unclear, start a chat session and an agent will walk you through the specific section in plain language.

Help Centre Our on-site Help Centre contains detailed articles on account rules, withdrawal conditions, and usage restrictions. Search by topic to find the relevant clause explained in straightforward terms.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

We take each clause in our Terms and Conditions seriously because your account security and your trust depend on it.

Data Handling

We collect only the data necessary to operate your account — name, contact details, payment references, and activity logs. This data is stored on encrypted servers and never sold to third parties. You may request a copy of your data at any time by contacting support.

Cookie Policy

madurmtka uses session and analytics cookies to keep you logged in and to improve page performance. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how some platform features load for you.

Account Security

Your account is protected by password encryption and, where enabled, two-factor authentication. Never share your login credentials with anyone. If you suspect unauthorised access, contact live chat immediately so we can freeze and investigate your account.

Data Retention

We retain your account data for as long as your account remains active and for a period thereafter as required by applicable law. Once the retention period ends, your personal data is securely deleted or anonymised in line with our internal data policy.

Account Changes

To update your registered name, email, or linked UPI or PhonePe details, submit a request through the account settings page or via email support with valid identity documents. Changes are processed within two business days of verification.

Complaints and Escalation

If a dispute arises from these Terms and Conditions, raise it first through live chat or email. If unresolved within seven days, you may escalate to our formal complaints team, whose contact details are available in the Help Centre under Account Disputes.

Your Questions About Our Terms Answered

These are the questions we receive most often about the madurmtka Terms and Conditions. Each answer refers directly to the clause it is based on so you can verify it in the full document.

They apply to every person who creates an account on madurmtka and uses any part of the platform, including the lobby, wallet, and support system. Access is available where local law in India permits and you confirm your eligibility when you register.

We can update the terms at any time, but we will always notify you via your registered email or an in-platform alert before a material change takes effect. Your continued use after that notice means you have accepted the updated version.

Your data is retained for the period required by applicable law and then securely deleted or anonymised. You may request confirmation of what data we hold by emailing support with your registered account details before or after closure.

Transaction references are shared only with your chosen payment provider — UPI, Paytm, or PhonePe — as necessary to process the deposit or withdrawal. We do not sell or transfer your payment data to unrelated third parties under any circumstances.

Contact our live chat team immediately. We will freeze your account pending investigation and review your login activity logs. If a breach is confirmed, we will take the steps set out in our security clause to restore and secure your account.

Submit a request through account settings or email support with a valid identity document. Under our Terms, name and contact changes are verified and processed within two business days. Payment rail details such as linked UPI IDs follow the same process.

Raise your concern first with the live chat or email support team. If it is not resolved within seven days, escalate to our formal complaints team via the Help Centre. Our Terms set out that disputes are handled under the law applicable in your region.

Terms and Conditions That Protect Your Account

Reach Us About Your Account Terms

Data, Security and Your Rights Under These Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Account Changes

Complaints and Escalation

Your Questions About Our Terms Answered

01 Who do these Terms and Conditions apply to?

02 Can madurmtka change the Terms and Conditions without warning?

03 What happens to my account data if I close my account?

04 Are my UPI and PhonePe transaction details shared with anyone?

05 What should I do if I believe my account has been accessed without my permission?

06 How do I request a correction to my personal details on file?

07 What is the process if I disagree with a decision made under these Terms?

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