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How madurmtka Handles Your Personal Data

At madurmtka, we take the privacy of every account holder seriously — this page tells you exactly what data we collect, how we use it, and what rights…

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madurmtka How madurmtka Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is handled, want to request a correction, or need to raise a concern about this policy, our privacy team is reachable through the…

Email Privacy Team Send your data access or deletion request to our dedicated privacy address at madurmtka.com. Include your registered email and account details so we can locate your records and respond promptly.
Live Chat Support Open the live chat window from your account dashboard and select the Privacy topic. Our support agents are available daily and will escalate your query to the privacy team if needed.
Help Centre Form Submit a structured request through the Help Centre contact form at madurmtka.com. Choose the Data and Privacy category to route your submission directly to the team handling policy requests.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply encryption to all data in transit and at rest. Cookies are used to maintain your session, remember your preferences, and analyse usage patterns — you can manage cookie settings from…

Data Encryption

All personal data transferred between your device and madurmtka servers is encrypted using TLS. Stored records — including payment identifiers like your UPI handle — are encrypted at rest so they cannot be read if storage is compromised.

Cookie Management

We use session cookies to keep you logged in, preference cookies to remember your language and display settings, and analytics cookies to understand how pages are used. You can withdraw cookie consent from your account settings at any time.

Account Security Practices

Two-factor authentication is available for all accounts. We log every login attempt and flag unusual access patterns automatically. If we detect suspicious activity on your account, we will notify you via your registered email before taking any action.

Data Retention Schedule

Active account data is held for the duration of your account. After account closure, we retain only the records required by applicable financial and legal obligations. Everything beyond that is permanently deleted on a rolling schedule reviewed every six months.

Your Right to Request Changes

You may request a copy of your personal data, ask us to correct inaccurate records, or ask for deletion where no legal retention obligation applies. Submit these requests via email or the Help Centre form; we confirm receipt within one business day.

Third-Party Data Sharing

We share data only with payment processors such as UPI and Paytm networks where required to complete a transaction, and with fraud-prevention services operating under equivalent data-protection standards. We never sell your data to advertisers or data brokers.

Common Questions About Your Privacy at madurmtka

Below are the questions we receive most often about data collection, storage, your rights, and how to contact us. If your question is not covered here, reach out to our privacy team through any of the contact paths listed on this page.

We collect your name, email address, phone number, and the payment identifiers you register — such as your UPI ID or Paytm number. We also log IP addresses and session activity to protect your account from unauthorised access.

Payment identifiers are passed to the relevant payment processor to authorise the transaction and then stored in encrypted form in your account record. We retain these only as long as required by applicable financial regulations in India.

Yes. Submit a data access request via email or the Help Centre form. We will compile and send a structured copy of your personal data within 30 days of verifying your identity, at no charge to you.

Contact our privacy team with a deletion request and your registered account email. We will delete all data not subject to a legal retention obligation and confirm the completion of the deletion in writing within 30 days.

We do not sell or rent personal data to advertisers or data brokers. Data is shared only with payment processors required to clear your transaction and with fraud-detection services that operate under data-protection standards equivalent to our own.

After account closure, we retain only the records we are legally required to keep under applicable financial and anti-fraud regulations. All other data is permanently deleted on our six-month rolling schedule.

You can update most profile fields directly from your account settings page. For corrections to identity documents or payment records, contact our privacy team by email and we will process the update within five business days of verifying your identity.

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